Consumer satisfaction with food manufacturing has dipped since the onset of the COVID-19 pandemic, a new report from the American Customer Satisfaction Index (ACSI) reveals.
Based on a survey conducted between October 2019 and September 2020, the ACSI’s Nondurable Products Report 2019-2020 shows customer satisfaction with the entire nondurables sector has dropped from last year, slipping 1.5 percent to 79.2 on the index’s 100-point scale. Nearly 90 percent of major manufacturers saw year-over-year downturns in their ACSI scores.