Hearthside Food Solutions: Customer-Centric: Bar None
In five short years, Hearthside Food Solutions has become the nation's largest contract manufacturer of bars thanks to a very focused approach to manufacturing excellence and customer service.
They call them leadership boards. Anyone going to visit any production facility within Hearthside Food Solutions (HFS)’s network — and there are 20 of them — will immediately come across them prior to taking a tour of the facility.
The boards quickly provide managers, employees and visitors an immediate overview of how the plant is performing by measuring what HFS calls the Top 5 Key Performance Indicators (KPIs): Safety, quality, service, cost and culture. It’s a 24-hour scorecard that no one can hide from since objectives and results are color-coded. Green means on target, red indicates issues have cropped up.