Bühler launches Customer Operations Center for food producers
The 24/7 service center is available for snack and bakery operations in North America.
The new Bühler Customer Operations Center and its RemoteCare offering are designed to offer around-the-clock support for the company’s food producing customers, minimizing the effects of unplanned shutdowns and improving uptime.
The new Bühler Customer Operations Center (COPC) is tasked with providing the company’s food customers with instant support in critical instances where a processor is experiencing an unforeseen production stoppage. Utilizing the RemoteCare service, a processor is able to work directly with a local Bühler representative to troubleshoot and find a solution with minimal downtime. This first level of support is delivered within a two-hour window. If a case escalation is needed, the local expert will involve a regional Customer Operations specialist to provide specialized support on the second level. If further escalation is needed, experts from the headquarters organization will be involved to troubleshoot and fix the issue. Throughout the process, a COPC representative stays in contact with the customer, providing an open channel of communication until the issue is resolved.