Whether you are a banker or a baker, we all need WOO. WOO, otherwise known as “Window of Opportunity,” is that moment when we can make a difference, make a sale, influence an employee or teach a new hire.
Attitude is an important part of increasing WOO. The saying “garbage in, garbage out” is true! If we are putting garbage—bad attitudes and negativity—into ourselves, our employees and our customers, that is what we will get back from them. Very rarely do we get to choose our circumstances. Most of the time, we are handling problems, troubleshooting and solving issues, but how we approach each situation can make a huge difference in the outcome. Saying “I know we can handle this!” rather than “This again??” can make all the difference.