The simple answer is yes. Yes, there is a direct connection between the training of an employee and their ability to perform their job in an efficient manner. Training is an investment of time and money which is often questioned, and while those passionate about training can provide endless reasons why adequate training shouldn’t be overlooked in the operational process, those skeptical about the training process can be quick to reject the ROI. A quick LinkedIn search will deliver countless examples of the positive impacts of training within successful organizations. Let’s take a broad view that is applicable to any organization and make a logical CASE for implementing training initiatives: Confidence, Accuracy, Safety and Effort.
Confidence. A well-trained associate is a confident and productive associate. They are equipped to accept challenges beyond their comfort zone in the quest to maximize production and profitability. They have the ability to give qualitative and quantitative feedback, because they fully understand the process at hand. They are secure enough in their capabilities to think beyond the way things have always been done to innovate process improvements. A relatively insignificant investment in training, in comparison to the high cost of turnover, has the potential to empower your workforce by partnering their skillset with the confidence that they know—and you both know—the depth and detail of their abilities.