Key Technology expands its customer service offerings with SupportPro
Key Technology, a member of the Duravant family of operating companies, has announced the rebranding of its customer service organization as SupportPro. This global program includes technical support such as installation, start-up, training, preventive maintenance and 24/7 emergency assistance as well as remote monitoring, protection plans, upgrades and parts sales, and other offerings under the former PROliance program. Designed to create a superior experience for customers relying on Key’s high-performance digital sorting, conveying and automation systems, SupportPro helps food processors reduce costs, increase uptime and improve equipment performance.
“SupportPro is Duravant’s global service organization for all of its brands and offers a broad range of services to keep equipment operating at optimal performance levels over its entire service life. Our goal is to support our customers in protecting their investments by providing complete equipment lifecycle support, with factory trained technicians and genuine OEM parts, on a 24/7 basis. To eliminate any unnecessary downtime we utilize our global network of resources to be a local partner to our customer,” stated Hans Van der Aa, president of SupportPro at Duravant.