JLS offers remote, real-time service and training to customers
Virtual, mixed reality monitoring technology from Microsoft instantly connects customers.
JLS Automation can now see and hear exactly what its customers are experiencing thanks to mixed reality. The company’s JLS View uses Microsoft’s HoloLens 2 technology and connects customers with support needs whether they are around the corner or the world from JLS technicians.
The technology features a mixed reality headset that JLS customers wear. The lens displays the customer’s point of view directly to a JLS technician’s computer screen in real-time. Because the technicians can see and experience the customer’s point of view, issues on the packaging line and machine troubleshooting takes place with expert guidance and instructions as if JLS technicians were physically at the plant.