tna solutions to launch tna remote assist service at SNAXPO 2021
Leveraging augmented reality to offer enhanced digital support, globally.
Global food processing and packaging technology specialist tna is pleased to announce the launch of its new tna remote assist service: a digitally enhanced customer experience, delivering greater efficiencies in commissioning, support and training, with real-time access to tna’s global team of experts. Harnessing the power of the Microsoft HoloLens 2 headset, the tna remote assist service enables real-time access to connect and collaborate with tna engineers virtually and leverages AR (augmented reality) to accurately address technical queries. Offering remote access for commissioning, troubleshooting, training and support, the innovative new service takes service provision to the next level, giving food manufacturers the tailored support they need to keep lines operating smoothly - wherever they are in the world.
The new digital service has been developed as part of tna’sendeavors to offer innovative solutions to address food producers’ needs. It also takes into account recent concerns surrounding travel restrictions and the health and safety of both on-site staff and visiting tna technicians.