Sanitary solution company Rodem recently launched its new ecommerce portal, giving its customers the ability to order equipment and replacement parts, check inventory levels, pricing, and order status, and request invoices anytime, day or night. Built on a platform that integrates into Rodem’s existing ERP system, the new web store portal pulls updated and accurate live data allowing users to not only shop online but also access tracking, invoice, and order information for orders that were not placed through the portal.
“We have a saying at Rodem—"the cows don’t know it’s Christmas"—and, working in an industry that operates every hour of everyday, we know that every minute counts when preventing or minimizing downtime,” said Kevin Trauth, vice president of engineering. “Being able to provide our customers with the information they need, when they need it, is another way we strive to continually enhance our customer’s experience through dedicated service.”