search
cart
facebook twitter linkedin youtube
  • Sign In
  • Create Account
  • Sign Out
  • My Account
  • HOME
  • NEWS
  • PRODUCTS
    • CHOCOLATE
    • NEW PRODUCTS
    • GUMS & MINTS
    • GUMMIES & JELLIES
    • HARD CANDY
    • LICORICE
    • NOVELTY CANDY
    • CANNABIS CANDY
    • FRUIT & NUT CANDY
  • INGREDIENTS
    • SWEETENERS
    • FLAVORS & COLORS
    • CHOCOLATE INGREDIENTS
    • FRUITS & NUTS
    • NUTRITIONAL
    • FUNCTIONAL
  • EQUIPMENT
    • PROCESSING
    • PACKAGING
  • EXCLUSIVES
    • GLOBAL TOP 100
      • SUBMIT YOUR COMPANY
    • SWEET 60
    • STATE OF THE INDUSTRY
    • RETAILERS
    • MANUFACTURERS
  • TRENDS
    • SUSTAINABILITY
    • BETTER-FOR-YOU
    • SUGAR-FREE
    • VEGAN
  • DIRECTORY
  • MORE
    • BLOG
    • ENEWSLETTER
    • VIDEOS
    • PODCASTS
    • STORE
    • WEBINARS
    • CONTACT
      • CONNECT
    • ADVERTISE
    • EVENTS
      • Sweets & Snacks Expo
  • Back to SFWB
Candy IndustryCandy ProductsCandy ManufacturersCandy Industry News

Survey reveals food and beverage brands have the highest customer loyalty of any industry

Visual Objects found that 43% of consumers loyal to at least one food and beverage company.

By Crystal Lindell
Hershey Betty Crocker cake bix

Consumer seek out brands they are familiar with, according to survey results form Visual Objects. Thus, partnerships between legacy brands like Hershey and Betty Croker are likely to find success. 

October 25, 2021

Consumers seek out brands they are familiar with, according to survey results form Visual Objects. Thus, partnerships between legacy brands like Hershey and Betty Crocker are likely to find success. 

When Hershey partnered with Betty Crocker to launch cake mixes 2013, the two brands created momentum for the products because each inspired consumer brand loyalty. 

They started the promotions with a bake event. And then, after that the company took branded trucks on a 12-day sampling tour that featured a stop in Hershey, Pennsylvania — a strategy that perfectly combined elements of both brands. 

“The positive buzz and momentum from these promotions jumpstarted the success of the products, which remained mainstays in grocery stores and home kitchens across the country,” explains Visual Objects, a portfolio website that showcases work from top creative firms around the world.

The firm has just released new survey results about brand loyalty and branding's impact on purchasing decisions.

Visual Objects surveyed 501 U.S. consumers and found that consumers were more loyal to food and beverage brands than brands in any other industry. 

Specifically, the survey found that almost half of consumers in the U.S. (43 percent) are loyal to at least one food and beverage brand. 

Food and beverage companies are known for branding strategies that reflect audience interests while accurately representing products, Visual Objects says. 

The survey also found that more than half of U.S. consumers (57 percent) trust products from widely-known brands more than those with names they don't recognize, which points to the success of the Hershey and Betty Crocker partnership. 

When consumers can anticipate their experience with a product before purchasing, they're more likely to be comfortable with a purchase. Familiarity acts as a social proof of concept for name brands, Visual Objects explains. 

Consumers also are looking for quality when choosing between similar products, the survey showed. Nearly half of consumers (44 percent) say that brands will keep their business if they maintain quality.

Gregory Young is the chief experience officer of software company Convincely. Young asserts that familiarity with brands and proof of quality protect buyers from purchasing regret.

"With household name brand products, countless people have direct purchasing experience. The consumer experience is very well documented," Young says. "You, as a consumer, can call upon the wealth of their experience and come to a well-informed decision before making a purchase."

Read the full report on the Visual Objects website. 

KEYWORDS: Hershey

Share This Story

Looking for a reprint of this article?
From high-res PDFs to custom plaques, order your copy today!

Crystal lindell sept 2020 002 author
Crystal Lindell, Former editor-in-chief of Candy Industry Magazine. While here she has worked on Candy Industry Magazine, Food Engineering Magazine and Food Safety Strategies. She holds a master’s degree in public affairs reporting from the University of Illinois – Springfield and a bachelor’s degree in political science from Western Illinois University. And her favorite breakfast is a cup of espresso and Twix bar.

Recommended Content

JOIN TODAY
To unlock your recommendations.

Already have an account? Sign In

  • cookies stacked

    The top 50 snack and bakery companies of 2024

    The top-selling companies among baking and snack players...
    Bakery Products
    By: Jenni Spinner and Liz Parker Kuhn
  • IHOP new menu inspired by "IF" movie

    Most popular new products: May 2024

    Products range from a Reese’s Puffs collaboration with...
    Bakery Products
    By: Liz Parker Kuhn
  • state of the industry bakery: 2024

    State of the Industry 2024: Bakers continue to show resilience and creativity

    For the past several years, the baking industry has faced...
    Bakery Products

 

More Videos

consumer behaviors webinar


Get Connected!

FACEBOOK x YOUTUBE LINKEDIN

Connect with us on Twitter, Facebook, YouTube, or LinkedIn to receive updates and to network with other industry professionals just like you!


Related Articles

  • Abstrax Tech Launches Functional Flavors for Food & Beverage Brands Seeking Positive Effects

    Abstrax Tech launches full line of 'Functional Flavors' for food and beverage brands

    See More
  • Flavorchem logo

    Flavorchem reveals food and beverage trends for 2021

    See More
  • Pinterest reveals summer 2024 food, beverage trends

    Pinterest reveals summer 2024 food, beverage trends

    See More

Related Products

See More Products
  • big food.jpg

    Big Food: Critical perspectives on the global growth of the food and beverage industry

  • The Art of the Chocolatier: From Classic Confections to Sensational Showpieces

  • handbook of.jpg

    Handbook of Food Processing: Food Safety, Quality, and Manufacturing Processes

See More Products

Events

View AllSubmit An Event
  • September 9, 2009

    Food Plant of the Future: Building Realistic Sustainability into Food and Beverage Plants

    On-Demand   Using cost-effective design solutions, food and beverage processing facilities can meet the rigorous performance demands required in a processing and production environment and, at the same time, focus on sustainability. 
View AllSubmit An Event

Related Directories

  • Farbest Brands

    Farbest Brands can help you meet the demand for clean-label ingredients with a full range of high-quality dairy and plant proteins, gum acacia, vitamins, sweeteners, natural colors, as well as USDA-certified organic, and NON-GMO Project Verified ingredients No matter your budget, application, or label claim we can guide you to the ingredients that are right for you.
×

Snack on the latest trends, news, and developments!

Stay in the know with Snack Food & Wholesale Bakery, the premier source of information for snack, bakery, and confectionery professionals.

JOIN TODAY!
  • RESOURCES
    • Advertise
    • Contact Us
    • Directories
    • Store
    • Want More
  • SIGN UP TODAY
    • Create Account
    • eMagazine
    • Newsletter
    • Customer Service
    • Manage Preferences
  • SERVICES
    • Marketing Services
    • Reprints
    • Market Research
    • List Rental
    • Survey/Respondent Access
  • STAY CONNECTED
    • LinkedIn
    • Facebook
    • YouTube
    • X (Twitter)
  • PRIVACY
    • PRIVACY POLICY
    • TERMS & CONDITIONS
    • DO NOT SELL MY PERSONAL INFORMATION
    • PRIVACY REQUEST
    • ACCESSIBILITY

Copyright ©2026. All Rights Reserved BNP Media, Inc. and BNP Media II, LLC.

Design, CMS, Hosting & Web Development :: ePublishing