search
cart
facebook twitter linkedin youtube
  • Sign In
  • Create Account
  • Sign Out
  • My Account
  • HOME
  • NEWS
  • PRODUCTS
    • CHOCOLATE
    • NEW PRODUCTS
    • GUMS & MINTS
    • GUMMIES & JELLIES
    • HARD CANDY
    • LICORICE
    • NOVELTY CANDY
    • CANNABIS CANDY
    • FRUIT & NUT CANDY
  • INGREDIENTS
    • SWEETENERS
    • FLAVORS & COLORS
    • CHOCOLATE INGREDIENTS
    • FRUITS & NUTS
    • NUTRITIONAL
    • FUNCTIONAL
  • EQUIPMENT
    • PROCESSING
    • PACKAGING
  • EXCLUSIVES
    • GLOBAL TOP 100
      • SUBMIT YOUR COMPANY
    • SWEET 60
    • STATE OF THE INDUSTRY
    • RETAILERS
    • MANUFACTURERS
  • TRENDS
    • SUSTAINABILITY
    • BETTER-FOR-YOU
    • SUGAR-FREE
    • VEGAN
  • DIRECTORY
  • MORE
    • BLOG
    • ENEWSLETTER
    • VIDEOS
    • PODCASTS
    • STORE
    • WEBINARS
    • CONTACT
      • CONNECT
    • ADVERTISE
    • EVENTS
      • Sweets & Snacks Expo
  • Back to SFWB
Candy IndustryCandy Industry TrendsCandy Industry News

Foodservice: Creating an immersive guest experience with candy

Lasting impressions can be made by elevating snacks, candy assortment.

By Candy Industry Staff
Foodservice: Creating an immersive guest experience with candy

Courtesy of Nassau Candy

January 29, 2025

By Andrew Reitman, Nassau Candy

There is more pressure than ever before for foodservice establishments to identify ways to create memorable guest experiences. Every aspect of a vacation is shared on social media, from meals, to snacks, to drinks, to room amenities. Corporate and campus dining is more than a place to get a sandwich, but rather a bragged about benefit. Transforming resorts, restaurants and corporate dining to a destination could be as simple as looking to your candy and snack assortment.

Foodservice has enhanced meal options, bringing in exotic foods from across the globe. But only recently have they really looked to their candy and snack assortment at retail. By elevating their snack assortment, foodservice sites can help generate lasting impressions and sales by creating a wow factor.

This isn’t a matter of completely re-vamping entire food assortments and menus. It’s more about considering how appropriate pairing and placement of certain snacks can help create an immersive experience. Here are some ways to create a big impact—and sales—with candy and snacks.

Pairing snacks with global food stations and quick service

Across the board a big ask from customers is adventurous, global flavors. Gone are the days of simple deli stations. Customers want high-quality dining (think the Whole Foods experience) at the job, at school too—even from their Grab & Go spots on resorts.

Two areas’ flavors that are very popular now are Asia and Mexico.

For some time, we have seen sushi stations/quick service as a highlight of many dining programs. An easy way to give this area a refresh and create upsells is to incorporate Japanese candy and beverages to pair with the sushi.

Japanese candies offer unique textures and exotic flavors, helping add some excitement. There’s Konpeito Star Candy, for example, with an extra crisp crunch and star shape. Or the bright citrus yuzu flavor found in a variety of candies and Japanese sparkling beverages.

Some Japanese candy and beverages are interactive too, creating easy social media moments. Take Ramune soda for example. Each bottle comes with a marble stopper that’s pushed in for a signature clink. There’s also peelable gummies with their thin strips that can be torn off.

Sometimes adding candy and snacks can bring new eyes to some of the more classic food stations. Take Mexican candy: it’s currently a top trend on social media channels like TikTok, loved for its blend of fruit flavors with tangy tamarind, bold and spicy chili, as well as Chamoy. This has the potential to generate excitement, particularly for mainstays like a taco bar or a burrito station.

The fun thing about international candies is there isn’t that much clever merchandising required to add excitement. Here it’s more about proximity and placement since many international candies have bold graphics that will attract attention.

Coffee Bar: Perk them up with single-serve items

Another area ripe for upsell opportunities are coffee bars/stations.

Visits to the coffee station are about a recharge from that morning/afternoon slump. Many coffee bars are self-serve, but you can create a coffee-house like experience by offering premium single-serve chocolates and other snacks.

Over the last few years there has been a shift in customers wanting little permissible everyday indulgences. Instead of completely cutting indulgent chocolates and snacks out of their diets, consumers are looking for balance with portion-sized chocolates and candy. This has led to a rise in single-serve confection options so they can treat themselves.

That’s why single-serve chocolates are a great upsell option for coffee stations. Not only does chocolate go great with coffee, but the smaller portions are more a portable snack, as coffee is normally something enjoyed on the go. Here it’s all about chocolate classics, like chocolate covered pretzels, salted caramels, and chocolate covered graham crackers.

While coffee might be a Grab & Go, you can still create an elevated experience for customers through effective merchandising. By simply placing the single-serve chocolate in baskets or tubs, it helps to add some perceived value that will have customers picking the items up.

Also, consider adding alternatives to coffee for their caffeine fix like protein bars with caffeine.

Offer a spa-like experience with premium wellness items

The trend of little indulgences might be taking off, but better-for-you foods and snacks are still in top demand. This is one category where grouping like foods can create major impact.

Consider creating a wellness oasis—an area where all the foods and snacks containing the latest trending claims are grouped in one place. This is where you can have your low-sugar, minimally processed, sustainable and allergen-friendly items.

A trending texture for 2025 is crunch, so nut and seed mixes are a great option for your wellness assortment. Traditionally, nuts are minimally processed to let their rich flavors shine through, fitting the demand for minimally processed foods. Nuts also have a reputation as a healthy food item. So, if there’s a large assortment, consumers will instantly associate with better-for-you without the need for much signage.

If you do look to add nuts to your wellness oasis, try to stick to dry roasted nuts. Dry roasting means the nuts are cooked without added oil, helping to keep the calorie and saturated fat count down.

Creating moments with exclusive branded items, year-round and seasonally

Sometimes it’s not the merchandising that creates an immersive experience—it’s the exclusivity and branding. Private-label branded candy and snacks are a great way to position properties as a destination while potentially spurring repeat business.

If customers think that the resort or dining place is the only destination for a certain snack, it might tip the scales for repeat bookings.

Private label mint tins with the business’ branding are an easy entryway into a private label snack program while also being a versatile option. These can be sold as a souvenir at the gift shop, given out as a part of a loyalty program, or even as a little perk during breakout sessions at corporate meetings or conferences at resorts.

The mints space is getting innovative with flavor. So, there is an opportunity to pick a signature flavor that would make the business a standout.

Another way to add to the exclusivity is with seasonal private label items. There’s always an urgency to purchase around seasonal items as they’re only around for a short time. Consider adding signature seasonal packaged items like peppermint bark or foiled chocolate presents to holiday brunches and in property gift shops.

Cocktails, baked goods adorned with candy

In the age of social media, exceptional flavors mean nothing without a dramatic presentation. That is where candy garnishes for cocktails and other dessert items can help create a memorable moment with minimal effort.

A giant gummy shark in a tropical cocktail at a seaside resort will have visitors pulling out their phones to snap a picture. Gummy brains or pressed candy in Halloween shapes topping a signature fall cocktail helps create fun and make the business stand out. It can also be as simple as rimming cocktail glasses with popping candy for select cocktails.

When selecting candy to add to your beverage or dessert program, consider the trends. Espresso martinis are very popular at the moment, so an espresso martini adorned with chocolate covered espresso beans creates a premium experience customers will pay more for.

Draw cues from candies playing well on social media and consider adding to your food program. Like freeze dried candies adorning a cupcake or adding Chamoy coated gummies to a margarita.

Self-serve stations let guests be part of the experience

Self-serve candy stores have been around for a long time. But more and more resorts are adding smaller-scale self-serve candy areas as an on-site activity.

For a truly unique experience, go beyond the candy to self-serve trail mix stations. Resorts and campuses are often filled with active outdoor activities, having visitors looking for fueling snacks. Trail mix stations bridge both worlds, offering a better-for-you option with nuts and fruit, while also leaving the door open for fun, indulgent mix-ins like gummies, candy buttons, and chocolate covered nuts.

Create a tiered program with premium items like chocolate-covered gummy bears going for a higher price

Snacks and candy items have always been primed for upselling. But in today’s foodservice industry, candy and snacks are more important than ever to enhance the guest experience. With careful selection and pairing along with food offerings, visitors can be kept immersed in exotic flavors and exclusive feelings from start to finish, while generating more sales.

 

Andrew Reitman is executive vice president, national brand confections for Nassau Candy, a leading importer, distributor and manufacturer of specialty and private label confections.


Related - Podcast: Zingerman's Candy Manufactory on foodservice trends

KEYWORDS: consumers foodservice Nassau Candy

Share This Story

Looking for a reprint of this article?
From high-res PDFs to custom plaques, order your copy today!

Recommended Content

JOIN TODAY
To unlock your recommendations.

Already have an account? Sign In

  • cookies stacked

    The top 50 snack and bakery companies of 2024

    The top-selling companies among baking and snack players...
    Snack Products
    By: Jenni Spinner and Liz Parker Kuhn
  • IHOP new menu inspired by "IF" movie

    Most popular new products: May 2024

    Products range from a Reese’s Puffs collaboration with...
    Bakery Products
    By: Liz Parker Kuhn
  • state of the industry bakery: 2024

    State of the Industry 2024: Bakers continue to show resilience and creativity

    For the past several years, the baking industry has faced...
    Bakery Products

 

More Videos

consumer behaviors webinar


Get Connected!

FACEBOOK x YOUTUBE LINKEDIN

Connect with us on Twitter, Facebook, YouTube, or LinkedIn to receive updates and to network with other industry professionals just like you!


Related Articles

  • Show floor at the 2025 Sweets & Snacks Expo with Ferrara, Spangler, and Morris banners.

    Sweets & Snacks Expo offers an immersive candy and snack experience

    See More
  • Lay's heads to Coachella with Lay's Fresh 4D, an immersive tasting experience

    Lay's heads to Coachella with Lay's Fresh 4D, an immersive tasting experience

    See More
  • confectionery innovation

    Special Report: Creating an environment for innovation

    See More

Related Products

See More Products
  • An Integrated Approach to New Food Product Development

  • 1118913787.jpg

    Chocolate Science and Technology, 2nd Edition

  • Chocolate: History, Culture, and Heritage

See More Products

Events

View AllSubmit An Event
  • September 11, 2025

    State of the Candy Industry: 2025

    On-Demand Analysis shared during Candy Industry’s exclusive annual coverage dives into top trends shaping the confectionery world—including supply chain challenges. An industry expert will walk through key insights and predictions for both manufacturers and retailers, highlighting consumer preferences and emerging product trends.
View AllSubmit An Event

Related Directories

  • ACH Foodservice

    ACH Foodservice’s brands represent some of the most trusted ingredients in the industry. Argo® Corn Starch is gluten-free and 100% pure corn starch. Karo® Corn Syrup is a tried-and-true, top-performing sweetener.
×

Snack on the latest trends, news, and developments!

Stay in the know with Snack Food & Wholesale Bakery, the premier source of information for snack, bakery, and confectionery professionals.

JOIN TODAY!
  • RESOURCES
    • Advertise
    • Contact Us
    • Directories
    • Store
    • Want More
  • SIGN UP TODAY
    • Create Account
    • eMagazine
    • Newsletter
    • Customer Service
    • Manage Preferences
  • SERVICES
    • Marketing Services
    • Reprints
    • Market Research
    • List Rental
    • Survey/Respondent Access
  • STAY CONNECTED
    • LinkedIn
    • Facebook
    • YouTube
    • X (Twitter)
  • PRIVACY
    • PRIVACY POLICY
    • TERMS & CONDITIONS
    • DO NOT SELL MY PERSONAL INFORMATION
    • PRIVACY REQUEST
    • ACCESSIBILITY

Copyright ©2026. All Rights Reserved BNP Media, Inc. and BNP Media II, LLC.

Design, CMS, Hosting & Web Development :: ePublishing