tna is pleased to announce the appointment of Tom McPhee to the newly-created position of group technical support manager, reinforcing the company’s commitment to customer service excellence. Based in tna’s Dallas, US office, Tom will be responsible for coordinating and developing tna’s growing global technical support teams, including the company’s expansive after-market service division. With over 20 years of technical service experience, Tom will ensure that tna’s customers benefit from a fully integrated, process-driven service approach, a highly skilled technical support team and a resolution-focused customer support structure.
“Our technical support teams have grown significantly over the last few years as we’ve expanded our product portfolio,” comments Alf Taylor, CEO at tna. “We now offer more solutions to more industries than ever before, including start-to-finish solutions for snacks, French fries and confectionery. We therefore needed to make sure we not only deliver the technology, but also have the highly skilled service personnel that ensures our customers get the most out of the cutting-edge equipment solutions we provide. Tom was the ideal candidate for this role. He not only has a proven track record in coordinating and developing global technical support teams, but also has a real passion for customer service, making him the perfect fit for our own business culture.”