ACSI reveals pandemic-induced drop in customer satisfaction with food manufacturing

American Customer Satisfaction Index releases Nondurable Products Report.

January 27, 2021

Consumer satisfaction with food manufacturing has dipped since the onset of the COVID-19 pandemic, a new report from the American Customer Satisfaction Index (ACSI) reveals.

Hershey ties for top spot in food industry customer satisfaction index

Latest American Customer Satisfaction Index also ranks Mars, Nestle among the brands.

October 23, 2019

The 2019 American Customer Satisfaction Index has a candy company at the top. Hershey, with a score of 84 (out of 100), tied with Pepsi for the top brand spot on this year's list.

Nielsen's latest Consumer Confidence Index shows optimism in the United States, steady scores worldwide.

Nielsen: U.S. consumers confident, but packaged goods still experiencing slower growth

The United States confidence score rose three points to 111, compared to the global score of 98.

Abigail Watt

August 10, 2016

Recently released data from Nielsen's Consumer Confidence Index shows relatively stable global confidence, with the United States gaining more confidence in the second quarter.

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ACSI reveals pandemic-induced drop in customer satisfaction with food manufacturing

Hershey ties for top spot in food industry customer satisfaction index

Nielsen: U.S. consumers confident, but packaged goods still experiencing slower growth

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