Dot Foods, the nation’s largest food industry redistributor, has announced 19 winners of the company’s 2016 Quality & Service Award. As indicated by the name, the award recognizes Dot’s top-performing manufacturer partners in the areas of quality and service. Lawrence Foods has won this award for the fifth consecutive year, and 7 of the past 9 years.
Dot’s annual Quality & Service Award program began in 1998 as a way to highlight manufacturer partners who provide best-in-class communication, service, and support to Dot. Manufacturers are evaluated monthly on criteria which include inbound service levels, EDI implementation, proactive communication of offering changes and loading efficiency.
“Our manufacturer partners play a key role in Dot’s success,” said Dot Foods president Dick Tracy. “Our business model relies on building great partnerships with these companies and working together to provide the highest level of customer service possible. We are so grateful to these 19 winners for going above and beyond to help us continue to improve and grow. Congratulations to our 2016 Quality & Service Award winners.”
Dot’s business development mangers will present the Quality & Service Awards to winners at their respective corporate facilities in the coming weeks. Dot and its manufacturer partners agree that working together to improve efficiencies in their partnership is a win-win.
Les Lawrence, chairman of Lawrence Foods, emphasizes the customer component of the company’s mission: “We are honored to accept this recognition from our Dot partners, while understanding that it is a consequence of the importance that our entire team attaches to meeting the quality and service expectations of the businesses we serve. We are grateful for the confidence in our company and will work hard to continue to earn such trust."