Company: FoodLogiQ

Technology SnapshotFoodLogiQ, the leading SaaS provider of traceability, food safety and supply chain transparency solutions, announced the launch of a first-of-its-kind solution, Recall + Response, the industry’s first real-time, SaaS solution for recall and stock withdrawal management.

Serving as a centralized technology platform for executing stock withdrawals, recalls and mock recalls, Recall + Response empowers food companies both large and small to execute faster, more targeted recall management across their supply chain.

The system launches automated communications including phone, email, and text notifications that are developed using pre-built templates in the platform. By preparing and documenting the recall plan in advance within Recall + Response, companies can ensure speed of delivery and consistency of notifications to their supply chain partners when a recall happens.

As seen in this product video, once the recall or stock withdrawal is launched, companies then monitor the platform’s dashboard to track the responses gathered and actions taken during a recall or stock withdrawal - all in real-time. FoodLogiQ will unveil this new recall solution live during a free webinar on Thursday, June 15 at 2:00pm EDT.

“The food industry finally has a solution that can provide the speed, accuracy and single source of truth that are mission critical during a recall,” said Dean Wiltse, CEO of FoodLogiQ. "With our traceability and recall technology, food companies can confidently make decisions, protect their brand while documenting and recording every step of the process to demonstrate to regulators and their Board of Directors their precise and timely handling of the issue.”

Response from industry experts has been overwhelming. “Food companies are under an immense amount of pressure to address recalls quicker and more efficiently. FoodLogiQ’s new product Recall + Response is going to revolutionize the way food companies handle recalls. There really is nothing like it on the market today,” said Gina Kramer, Executive Director, Savour Food Safety International and President, Savor Safe Food.

The average cost of a recall to a food company being around $10 million in direct costs not including brand damage and lost sales. FoodLogiQ’s consumer transparency survey discovered that 50 percent of consumers expect that a recall should be resolved within 1-2 days and almost a quarter would never use or visit the brand again after a recall.  

Recall + Response enables users to:

  • Define and create withdrawal templates to plan and prepare for common types of recalls and stock withdrawals.

  • Launch a mock recall in the platform to test your supply chain’s recall readiness.

  • Tailor communications around a recall based on the type of contact or location configured in the FoodLogiQ Connect platform.

  • Build in automatic escalation if no action is taken by a particular location or contact within a customized timeframe.

  • Track the status and progress of your recall or stock withdrawal to know with certainty the issue has been fully resolved.